Shipping costs can vary based on your location and the size of your order. You can see the exact shipping cost at checkout before completing your purchase.

Orders placed before 10:00 PM are typically sent the same evening and delivered the next day. Delivery days are from Monday to Saturday. Around holidays it may occasionally take longer for your order to be delivered. Be kind to your mail carrier!

At the moment, it's not possible to choose a specific delivery date. Your order will be shipped right away and delivered within our standard delivery times.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website. Attention: If we have to make a change to the delivery address, track and trace links will no longer be updated automatically. In this case, we'll send you a confirmation manually the next day.

The carrier will usually leave a notice and attempt redelivery. You can also arrange for pickup at a local facility or authorize delivery without signature via your track and trace mail.

We accept all major credit cards, debit cards, PayPal, Apple Pay, and Google Pay. Additional payment methods may be available at checkout.

Our secure checkout process encrypts your payment information. Simply enter your payment details and confirm your order. Your payment will be processed immediately.

Yes, we offer a buy now, pay later option through our payment partner Klarna. This option will appear at checkout if you're eligible.

Your invoice is sent to your email after order confirmation.

Yes, during checkout you can specify a different billing address. Just select "Use a different billing address" under Billing Address and enter your details.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, with all tags attached.

You can register your return by contacting our customer service team. Please note that you will need to arrange and pay for the return shipping yourself. Items can be returned to the following address: Fidelity Fulfilment UK Attn: The Mouse Mansion Company Unit 1, Orion Close, Mustang Park Daventry NN11 8NW United Kingdom

Yes, exchanges are possible for different sizes or colors of the same product. Please initiate a return and place a new order for the desired item.

Once we receive and process your return (usually within 5-7 business days), your refund will be issued to your original payment method within 3-5 business days.

Return shipping is free for defective items. For other returns, standard return shipping fees apply unless otherwise specified.

Our products are covered by a 2-year warranty against manufacturing defects. Keep in mind that normal wear and tear or damage from use isn't covered.

We apologize for the inconvenience. Please contact customer service immediately with photos of the defect, and we'll arrange a replacement or refund.

If the item is within warranty period, please submit a warranty claim with proof of purchase and photos of the damage. We'll review and respond within 2-3 business days.

To claim warranty, please contact our customer service team with your order number and a description of the issue. If your product is defective, return costs will be reimbursed. Including photos of the defect will help us process your request faster.

Yes, we offer spare parts for many products. Please contact our customer service team with your product's article number (art. no.), batch number, and the part you need.

Enter your discount code in the 'Discount code' field at checkout and click 'Apply'. The discount will be automatically calculated and deducted from your order total.

Discount codes generally can't be combined. If an exception applies, this will be clearly stated in the promotion.

Check that the code is entered correctly without spaces, verify it hasn't expired, and ensure your order meets any minimum purchase requirements. Some codes are product-specific or for new customers only. Otherwise, please contact our customer service team.

Yes, most discount codes can be applied to sale items unless otherwise stated in the terms. The discount will be calculated on the sale price.

Sign up for our newsletter to receive exclusive discount codes. We also share special offers on our social media channels and during seasonal promotions.

Unfortunately, discount codes cannot be applied after an order is placed. Please contact our customer service team for assistance.

Yes, most discount codes have an expiration date which is mentioned in the promotional email or on the website. Expired codes cannot be reactivated.

You can purchase a digital gift card in our online store. Choose your desired amount, add to cart, and checkout. Gift cards are sent via email immediately after purchase.

Enter your gift card code in the 'Discount code or gift card' field at checkout. The balance will be automatically applied to your order. If your order exceeds the gift card value, you can pay the difference with another payment method.

Yes, you can check your gift card balance through the email you received with your digital gift card. Simply click the 'View gift card' button to see the remaining balance.

No, our gift card does not expire. So you can use them whenever you like.

Yes, you can use multiple gift cards on a single order. Simply enter each gift card code one at a time at checkout.

Gift cards are non-refundable and cannot be exchanged for cash. However, products purchased with gift cards can be returned according to our standard return policy.

Contact customer service with your purchase details (order number, email address, date of purchase) and we'll help you retrieve your gift card code.

Yes, when purchasing a gift card, you can enter the recipient's email address and add a personal message. The gift card will be sent directly to them.

Click on the account icon in the top right corner of our website, and enter your email address. You'll then receive a one-time access code by email.

With an account, you can track orders, save shipping addresses, view order history, and checkout faster. By signing up for our newsletter, you'll be the first to receive news and exclusive offers.

You don't need a password to log in. Simply enter your email address and we'll send you a one-time access code.

Log into your account and go to 'My Profile'. Here you can update your name, email, phone number, and addresses.

Yes, you can request account deletion by contacting customer service. Please note that we may need to retain certain information for legal and accounting purposes.

The easiest way to unsubscribe is by clicking the 'unsubscribe' link at the bottom of any newsletter. If you need help, you can also contact our customer service team. You can resubscribe at any time.

Yes, we use industry-standard encryption to protect your personal and payment information. We never share your data with third parties without your consent. Read our Privacy Policy for more details.

Yes, you can save multiple addresses in your address book. During checkout, simply select which address you'd like to use or add a new one.

You can reach us by email at info@sam-julia.com or through the contact form at the bottom of this page.

The contact form is located on the bottom of this page, and also in the footer of every page.

Our flagship store is located at Muntplein 8, right in the heart of Amsterdam. We're open Monday to Friday from 10:00 AM to 6:00 PM. Would you like to know where to find our products in a store near you? Please contact our customer service team for more information about our resellers.

Complaints can be submitted via our contact form or by email to info@sam-julia.com. We respond within 5 business days.

After receiving your complaint, we send a confirmation. We investigate the issue and respond within 5 business days with a solution.

No, we don't offer live chat support at the moment. Answers to the most common questions can be found here in our Customer Service Hub. If you still need help, you can always reach us at info@sam-julia.com or via the contact form at the bottom of the page.

Visit our 'About Us' page for comprehensive information about our history, mission, vision, and the team behind our company.

The terms and conditions can be found in the website footer under 'Terms & Conditions'.

Our delivery terms are included in the general terms and conditions and separately on the 'Shipping & Returns' page in the footer.

Our privacy policy describes how we handle your data. We comply with GDPR legislation and only use your data for the stated purposes.

You can find important documents like our Terms and Conditions and Privacy Policy in English on this website. For versions in other languages, please visit your local country website.

Our policies are reviewed and updated regularly to reflect current standards and regulations. The latest versions are always available on our website.

We fully comply with GDPR regulations. You have the right to access, correct, and delete your data. Contact our data protection officer Manita Schaapman at manita.schaapman@themousemansion.com for questions or requests.

You'll find detailed information on each product page, including specifications, reviews, and when available, book previews or tutorials. Just click the tabs to explore more.

All our products come with a minimum 2-year warranty. See the product page for specific warranty terms or contact our customer service team for more information.

Reviews are located on each product page. Only verified purchasers can leave reviews.

After receiving your order, you'll get an email with a link to write a review. You can also go to the product page and leave a review.

Every product undergoes strict quality controls before, during, and after production. We test for durability, safety, and functionality according to international standards.